USER GUIDE/Getting Started/Reset Password

Secure Password Reset Instructions

All RolesRoute: /reset-password3 min read

Setting a new secure password after validating your reset token.

Quick Answer

How do I choose a new password on the reset page?

When arriving from your email reset link, the cryptographic security token is automatically validated. Enter your new password twice (minimum 8 characters with letters and numbers) and click [Update Password].

Key Takeaways for Coaching Admins
  • Token validation is automatic upon opening the link.
  • Once reset, previous sessions on other devices are automatically revoked for safety.
  • Enforces strong cryptographic hashing (bcrypt) to protect student and financial data.

Completing Password Reset Step-by-Step

Follow these verification steps on the /reset-password screen:

1

Verify Token Authenticity

URL Parameter: ?token=...

The page automatically detects the security token in the URL parameter. If valid, the input fields activate.

2

Enter New Strong Password

Input: New Password

Type your new password with at least 8 characters, including a mix of letters, numbers, and symbols.

3

Confirm Password Match

Input: Confirm Password

Re-enter the exact same password in the confirmation box to ensure there are no unintended typos.

4

Save & Log In

Button: Save New Password

Click [Save New Password]. You will see a green success message and be redirected to /login.

Pro Tip: Use a passphrase like 'MathsPhysics2026!' instead of simple dictionary words to protect against brute-force password guessing.
If you see 'Token Expired or Invalid', go back to /forgot-password to request a fresh 15-minute token.

Frequently Asked Questions

Q:What if the page says 'Token expired'?

Reset tokens expire in 15 minutes. Please return to /forgot-password to request a fresh link.

Q:Does changing my password log out other devices?

Yes, for security, all existing sessions on other browsers or phones are invalidated immediately upon password change.

Q:Can I use my previous password?

For your security, we recommend choosing a completely new password that you haven't used previously.